Small Package FAQ
Getting Started How do I get setup with small Small Package Shipping? How do I create an account? Do I have to pay to create an account?
Shipping How do I CANCEL or VOID a shipment? What is the basic procedure for Small Package shipping? What can I ship? Can I insure my packages? When can I create a shipment? Can I edit a shipment? What is the max weight a package can be? Do you offer COD shipping? Do you offer Hazardous Materials Shipping?
Services What services are provided with Small Package Shipping? Why isn’t a service available when I get a rate? Do you ship internationally? Can a letter envelope be sent ground?
Pickup and Delivery How far in advance can we schedule a pickup? Where is the nearest DHL Drop Box or Drop off facility? How do I track a shipment? How do I reschedule a pick up? Can a package be held at a DHL location? Waybills and Labels What is a waybill? Can I print waybill labels on 4” x 6” Labels? What happens if I estimate the weight or dimensions of my shipment? GETTING STARTED How do I get setup with Small Package Shipping? Getting setup is a quick and easy process. First Create an Account on our website. Once authorized to use our system you will have immediate access to our Small Package Shipping services. If you already have an account with us just navigate to the customer menu and under Small Package Shipping click "Create Shipment". How do I create an account? To create an account please click Create an Account. Follow the instructions and submit your information. Once you information has been submitted your account will be reviewed and authorized. Once authorization is complete you should receive an email indicating your account is active and ready to use. Do I have to pay to create an account? No. Creating an account costs nothing. We do not charge annual fees of any kind. The only thing you pay for is the shipping service you select! SHIPPING How do I CANCEL or VOID a shipment? To CANCEL or VOID a shipment please login to the http://www.TheFreightRateCo.Com/login.asp. Go to the “My Shipments” menu and find the shipment you want to cancel. When you hover over the correct shipment a sub-menu will appear. At the bottom of the sub-menu select “Click here to VOID this shipment”. The shipment status will change from Live to Void. Shipments can be cancelled but they must be done so before 9 PM local time on the Same Day the shipment was created. If they are not VOIDED you will be responsible for all applicable charges. What is the basic procedure for Small Package shipping? Once you create an account with us and your account is authorized you will login to our website and click "Create a Shipment" under the Small Package Menu. Fill out the shipment details (Origin,Destination, Weight etc.). Choose a service: Express, Next Day, Ground etc. Print Label and adhere to package. Once you create the shipment you may drop off your package at a DHL drop box or you may have one of our reps schedule the package to be picked up by a DHL representative. Once the package is picked up it will then be delivered to the specified address via the service you selected. What can I ship? Acceptable shipments are those that do not contain: any article classified as hazardous material, dangerous goods, prohibited or restricted by the DOT (Department of Transportation), TSA (Transportation Security Administration), IATA (International Air Transport Association), or any applicable government agency or other relevant organization animals; articles of extraordinary value such as but not limited to bullion, currency, bearer form negotiable instruments, precious metals and stones; firearms, parts thereof and ammunition; human remains; pornography or illegal narcotics/drugs. DHL will not accept any Shipment that contains the articles listed above, or that contains any articles that DHL decides cannot be transported safely or legally, as stated in Unacceptable Items of DHL’s Ground Tariff. Can I insure my packages? As of August 24, 2007 DHL’s liability coverage is the actual cost of the shipment up to $100. To insure a package or letter worth more than $100 select yes to insure shipment on the first step of the Request New Shipment page and enter the dollar amount you would like to insure your package or letter up to in the insure amount box. The maximum insurable amount for packages is $24,999 and $500 for letters. If you are insuring a package for more than $4,999 a description of the package contents is needed. When can I create a shipment? You can create a shipment any time and any day of the week except for Sundays between 3 P.M. to 5 P.M. PST. Regular maintenance is scheduled for this time. Can I edit a shipment? No. You must VOID the shipment and recreate it with the correct information. If you do not cancel the shipment you will be responsible for all applicable charges. What is the max weight a package can be? You can only ship up to 150 lbs. Do you offer COD shipping? No. Do you offer Hazardous Materials Shipping? Yes. In order to ship dangerous goods you must complete the DHL Shipper's Declaration form. (click here to download) SERVICES What services are provided with Small Package Shipping? There are 6 services offered for Domestic shipping: Express 10:30 (Delivery next business day usually before 10:30 AM) Express (Delivery next business day usually by 12 PM) Next Afternoon (Delivery next business day usually before 3 PM) Second Day (Second business day usually by 5 PM) Ground (Usually 1 Business Days) Express Sat (Saturday Delivery) Why isn’t a service available when I get a rate? Some services are not available in the originating or destination zip codes. If the service you want isn’t available pick one that is similar with transit times. Do you ship internationally? Yes! However we do not offer international rates on-line so you must contact our International Sales at 386.671.4854 or epiper@macrotransport.com. Rates are provided on-line for Small Package Shipping in the United States including Hawaii and Alaska. Can a letter envelope be sent ground? No ground services are only available for packages. PICKUP AND DELIVERY How far in advance can we schedule a pickup? You can schedule a pickup up to 9 days in advance. Where is the nearest DHL Drop Box or Drop off facility? Please visit http://sbw.dhl-usa.com/Locations/USLocnsStart.asp?nav=DropOff to find the DHL drop box or drop off facility nearest to you as well as the latest pickup time. Or contact DHL at 1-800-CALL-DHL (1-800-2258-5345) How do I track a shipment? Use our shipment tracking page or contact us at 386-671-4851 during our normal business hours 8-5 est. For after hours assistance, please call DHL at 1-800-CALL-DHL (1-800-2258-5345). How do I reschedule a pick up? If a pickup needs to be rescheduled please contact us at 386-671-4851 during our normal business hours 8-5 est. For after hours please contact DHL at 1-800-CALL-DHL (1-800-2258-5345) or go to http://sbw.dhl-usa.com/SchedulePickup/SchedulePickupInfo.asp?nav=SbcPickup Can a package be held at a DHL location? No. WAYBILLS AND LABELS What is a waybill? A waybill is the label that is generated when you create a shipment. You must have a waybill for each package you want to ship. After creating a shipment you have to print out the waybill label and affix it to the package. This waybill has specific information that tells DHL how and where to ship the package. If you attach the incorrect waybill label your package could be delayed or lost. Can I print waybill labels on 4” x 6” Labels ? No. What happens if I estimate the weight of my shipment or the dimensions? If you supply the wrong weight or dimensions of your small package shipment any extra costs that are incurred by the carrier will be passed along to you. You will be responsible for any incurred charges due to inaccuracy of shipment details.