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Please select one of the questions below: |
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Getting Started
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How do I get setup with Small Package Shipping?
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How do I create an account?
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Do I have to pay to create an account?
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Shipping
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How do I cancel or void a shipment?
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What is the basic procedure for small package shipping?
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What can I ship?
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Can I insure my packages?
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When can I create a shipment?
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Can I edit a shipment once it's created?
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What is the max weight a package or letter can be?
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Do you offer COD shipping?
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Do you offer hazardous materials shipping?
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Services
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What services are provided with small package shipping?
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Why isn't a service available when I get a rate?
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Do you ship internationally?
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Can a letter envelope be sent ground?
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Pickup and Delivery
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How far in advance can we schedule a pickup?
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Where is the nearest FedEx Drop Box or Drop off facility?
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How do I track a shipment?
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How do I reschedule a pickup?
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Can a package be held at a FedEx location?
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Waybills and Shipping Labels
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What is a waybill?
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Can I print waybill labels on 4" X 6" lablels?
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What happens if I estimate the weight or dimensions of my shipment?
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Getting Started
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Getting setup is a quick and easy process. First Create an Account on our website.
Once authorized to use our system you will have immediate access to our Small Package
Shipping services. If you already have an account with us just navigate to the customer
menu and under Small Package Shipping click "Create Shipment".
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To create an account please click Create an Account. Follow the instructions and
submit your information. Once you information has been submitted your account will
be reviewed and authorized. Once authorization is complete you should receive an
email indicating your account is active and ready to use.
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No. Creating an account costs nothing. We do not charge annual fees of any kind.
The only thing you pay for is the shipping service you select!
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Shipping
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To CANCEL or VOID a shipment please Login. Go to the “My Shipments” menu and find the
shipment you want to cancel. When you hover over the correct shipment a sub-menu will appear.
At the bottom of the sub-menu select “Click here to VOID this shipment”. The shipment status
will change from Live to Void.
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Once you create an account with us and your account is authorized you will login to our website
and click "Create a Shipment" under the Small Package Menu.
-Fill out the shipment details (Origin,Destination, Weight etc.).
-Choose a service: Overnight, Second Day, Ground etc.
-Print Label and adhere to package.
Once you create the shipment you may drop off your package at a FedEx drop box or you may have one
of our reps schedule the package to be picked up by a FedEx representative. Once the package
is picked up it will then be delivered to the specified address via the service you selected.
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Acceptable shipments are those that do not contain:
-any article classified as hazardous material, dangerous goods, prohibited or restricted by the
DOT (Department of Transportation), TSA (Transportation Security Administration), IATA
(International Air Transport Association), or any applicable government agency or other relevant
organization.
-animals, articles of extraordinary value such as but not limited to bullion, currency, bearer
form negotiable instruments, precious metals and stones; firearms, parts thereof and ammunition;
human remains; pornography or illegal narcotics/drugs.
FedEx will not accept any shipment that contains the articles listed above, or that contains
any articles that FedEx decides cannot be transported safely or legally, as stated in FedEx’s Tariff.
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FedEx’s liability coverage is the actual cost of the shipment up to $100. To insure a package or
letter worth more than $100 select yes to insure shipment on the first step of the Request New
Shipment page and enter the dollar amount you would like to insure your package or letter up to
in the insure amount box. The maximum insurable amount for packages is $24,999 and $500 for letters.
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You can create a shipment any time and any day of the week. However pickups will only occur during
the normal business days excluding holidays. Saturday Pickups are available but at an additional charge.
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No. You must VOID the shipment and recreate it with the correct information.
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A package can be up to 150 lbs and a letter can only be up to 1 lbs.
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No.
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Not currently but we will in the near future.
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Services
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There are several services offered for Domestic shipping:
- First Overnight: (Delivery next business day usually by 10:00 AM)
- Priority Overnight: (Delivery next business day usuually by 10:30 PM)
- Standard Overnight: (Delivery next business day usually before 3 PM)
- Second Day:(Within 2 Business Days)
- Express Saver: (Within 3 Business Days)
- Ground: (1-5 Business Days)
- Express Sat: (Saturday Delivery)
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Some services are not available in the originating or destination zip codes. If the service you
want isn’t available pick one that is similar with transit times.
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Yes! However we do not offer international rates on-line. You can either contact our International
Sales at 386.671.4854 or epiper@macrotransport.com or fill out a quote request by clicking on this
link: International Quote. Rates are provided on-line for Small Package Shipping in the United States
including Hawaii and Alaska.
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No. Ground services are only available for packages.
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Pickup and Delivery
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You can schedule a pickup up to 9 days in advance.
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Please visit FedEx Locations to find the FedEx drop box or drop off facility nearest to you as well
as the latest pickup time. Or contact FedEx at 1-800-Go-FedEx (1-800-463-3339).
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Use our shipment tracking page or contact us at 386-671-4851 during our normal business hours 8-6 EST.
For after hours assistance, please call FedEx at 1-800-Go-FedEx (1-800-463-3339).
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If a pickup needs to be rescheduled please contact us at 386-671-4851
during our normal business hours 8-6 EST.
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No.
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Waybills and Shipping Labels
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A waybill is the label that is generated when you create a shipment. You must have a waybill for
each package you want to ship. After creating a shipment you have to print out the waybill label
and affix it to the package. This waybill has specific information that tells FedEx how and where
to ship the package. If you attach the incorrect waybill label your package could be delayed or lost.
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No.
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If you supply the wrong weight or dimensions of your small package shipment any extra costs that are
incurred by the carrier will be passed along to you. You will be responsible for any incurred charges
due to inaccuracy of shipment details.
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